Frequently Asked Questions
Find answers to common questions about wholesale ordering, shipping, and custom manufacturing.
There is no minimum on in-stock items. You can order as little as one piece. Out-of-stock items are pre-order: 100 pieces per color, about 3 weeks. That said, for in-stock items, we recommend starting with at least 12 pieces to get the best value on shipping and to have enough inventory for your brand launch.
Create a free wholesale account to unlock pricing on all products. Registration takes about 30 seconds and gives you instant access — no approval process or wait time. Create an account here.
No business license is required to create an account or place orders. We work with everyone from first-time brand founders to established retailers. If you have a resale certificate, you can submit it for tax-exempt ordering.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers for larger orders. Net-30 terms are available for qualified accounts with established order history.
In-stock items ship in 2–3 business days. Pre-order (out-of-stock) items need a 100-piece minimum per color and take about 3 weeks. Most domestic orders arrive within 3-5 business days depending on your location.
Returns are accepted within 7 days of delivery and exchanges are accepted within 14 days of delivery. Please refer to our return and exchange policy for more details.
Yes, we ship worldwide. International shipping rates are calculated at checkout based on destination and package weight. Delivery times vary by country, typically 7-14 business days. The buyer is responsible for any customs duties or import taxes.
Unfortunately at the moment we are unable to offer free shipping, however, if anything changes we will make sure to let you know.
Fully custom designs: 200 pieces. Custom colors or fabrics on an existing OTL style: 100 pieces. Custom sizing: 50 pieces. Visit our custom cut and sew page for specifics.
Samples range from $200–$250 depending on complexity.
Standard production turnaround is 2-4 weeks from sample approval, depending on order size and complexity. Rush production is available for an additional fee. We'll give you an exact timeline when we quote your project.
Everything. We handle full custom garments from your tech pack — fabric selection, construction, sizing and labels. We also do custom printing with a 100pc minimum. We offer screen printing, DTG, DTF, HTV, and embroidery on our blank styles. Email us your design or idea and we'll help you figure out the best approach.
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