Q. How long will my order take to ship?

A. If placed before 2pm, your order will be shipped the same day. If placed after 2pm, your order will be shipped the next business day.

Q. How will I know when my order is ready to pickup?

A. Orders will be ready to pickup about 3 hours after it is placed. You will receive and email once your order is ready for pickup.

Q. Is there a minimum order quantity?

A. Although we suggest a 12 piece minimum, it is not required.

Q. Are your tags tearaway?

A. Our tags our not tearaway, however, if you snip the corners of the thread that attaches them to the garment, the tag pulls right off. You can also leave a note requesting to have the tags removed.

Q. What happens if I order something that is out of stock?

A. We will be sure to let you know of any shortages and you will have the option of a refund of to wait until the item is back in stock.

Q. Do you offer free shipping?

A. Unfortunately at the moment we are unable to offer free shipping, however, if anything changes we will make sure to let you know.

Q. What if I want to order quantities larger than what is shown on your inventory?

A. We get new shipments in every day so our inventory is not always up to date. Feel free to contact us to find out actual inventory quantities. If you would like to place an order on something we do not have in stock, you may contact us with the quantities need and we will have it rushed to be ready within a few days.

Q. Can I change the color of the drawstrings on the hoodies or bottoms?

A. Yes, please leave a note under your order if you you would like us to change the color of the drawstring to black or white.

Q. Can I return or exchange items?

A. Please refer to our Exchange & Return Policy.

Q. I am logged in to my wholesale account, but I still see retail pricing, why?

A. This happens when you are logged in to our wholesale website without an actual wholesale account. To create a wholesale account click here. If you are still having issues please contact us at account@otlapparel.shop.

Q. I have a wholesale account in stores, however, I don't know my password to login online.

A. In store wholesale accounts are different from online wholesale accounts. To create an online wholesale account click here.